FAQS

 

💌 Have a Question?

We’re happy to help! You can reach us at hi@heavenbeambeauty.com & someone will get back to you within 72 hours Monday- Friday.  

How long does shipping take?

Please allow 2-5 days for processing. Once shipped, orders typically arrive in 1–3 business days, depending on your location and shipping method.

Will my body butter melt in transit?

We cool then package our body butter in a thermal bag so that it maintains a cool temperature throughout transit. If melting occurs just pop it in the fridge for a bit to solidify, the benefits of your butter remain the same. 

 

Can you use HBB body butters on your face?

It depends on your skin type. We would not recommend using body butter on your face for sensitive, oily or combination skin. We don’t recommend using them on sensitive, oily, or combination skin types, as they may be too rich for facial use. 

How long do HBB products last?

For best results we recommend using your products within 6-months to 1-year depending on the product. Please e-mail hi@heavenbeambeauty.com if you have questions about a specific product.

What is HBB's return policy? In general, we do not accept returns. Please visit RETURN POLICY to learn more about our return policy.